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- PC Hardware Support: Unlimited Hardware Support
at national rate
- PC Software Support: Help and support with
your operating system and any software preloaded on your Computer
- Digital Home Club: Choose from any of the
4 products opposite to include in your Total Care GOLD membership
agreement
- Carriage Costs: All costs relating to collecting
and returning your Computer should this be required
- Labour Costs: All labour costs associated
with repairing yourComputer
- PC Reload CD: Allows computer’s operating
system and pre-loaded software to be restored to the original
Factory Settings. A simple and very effective way of solving
many problems. Reload CD is only available for Tiny and Time
branded PCs. Not available for other makes of PCs.
- PC Antivirus/Internet Security Suite included:
Antivirus and Internet Security Software is essential for any
Computer.
- Labour Free Upgrades: If you upgrade your
Computer, we can offer upgrade components at competitive prices
free of any labour charges.
- PC Remote Onsite Service: Our advisors can
with your permission, take over your Computer remotely and help
resolve any software/driver issues you may experience.
- Transfer Options: When you replace your PC
with a new standard home PC or Notebook, you can transfer the
cover to your new computer. Also when you sell your Computer,
you can transfer the package to the new owner.
- Upgrade/Downgrade: You can also change your
package and downgrade or upgrade as your needs change.
| 3 YEAR SUPPORT PACKAGES |
| |
Choose
from: |
BRONZE |
SILVER |
GOLD |
 |
Hotline Hardware Support |
YES |
YES |
YES |
 |
Hotline Software Support |
- |
- |
YES |
 |
Carriage Costs |
YES |
YES |
YES |
 |
Labour Costs |
YES |
YES |
YES |
 |
Reload CD |
- |
YES |
YES |
 |
Antivirus Suite |
- |
- |
YES |
 |
Labour Free Upgrades |
- |
YES |
YES |
 |
Remote Onsite Service |
- |
- |
YES |
 |
Transfer Option |
|
YES |
YES |
 |
Upgrade/Downgrade |
YES |
YES |
YES |
 |
Health Checks |
YES |
YES |
YES |
 |
3 Year Parts Warranty |
YES |
YES |
YES |
 |
Digital Home Club |
- |
- |
YES |
|
Please note that Terms and conditions apply: to
the Health Checks, 3 Year parts warranty and Support Packages and
chosen extras, which are available on request. These will also be
detailed in your Support Documents, which will be sent to you. |
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