| Q1. |
What do I do if I change my address? |
| A. |
| For security
purposes we require 3 forms of identification,
2 from the old address and 1 from the new address. |
| The documentation that
is sent must be originals, and must show your
name ad address. (All documentation will be returned) |
It should be sent into:
Total Care and Support Limited
Time Technology Park
Blackburn Road
Burnley
BB12 7TW |
|
| Q2. |
What do I do if my bank details change? |
| A. |
You can write to the above
address and inform us of your new bank details, or you
can call our customer service depart on 0870 120 1771.
They will be happy to take your call. Contact
Customer Service. |
| Q3. |
How do I upgrade/downgrade my support
package? |
| A. |
You can call our sales line
to get best advice on which package best suits your
needs on
0870 120 1770. Contact Sales Support.
|
| Q4. |
How do I cancel my support package? |
| Q5. |
How do I extend my support package? |
| A. |
You do not need to do anything. We will
automatically support you as long as you maintain your
monthly direct debit payments. |
| Q6. |
What happens if I sell or give my product
to someone else? |
| A. |
Your support package can be transferred
with your computer. Therefore not only does the new
owner get their new system they can get peace of mind
for the support of the system. Contact
Customer Service |
