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Total
Care and Support was established in 2004 to provide
parts, warranty repairs and hotline technical support
for consumer electronics products. Specialising in computers
and plasma/LCD TVs we quickly grew to become one of
the most comprehensive support companies in the UK.
Key to our success was our partnership with Granville
Technology Group, including Tiny.com and The Computer
Shop. After the administration of Granville in
July 2005, Total Care and Support have continued to
support thousands of customers who have purchased from
Tiny.com or The Computer Shop with more members joining
all the time.
Total Care and Support provide the following services
to members:
Extended Parts Warranties.
Support Packages.
Convenient ways to pay - Direct Debit.
Replacement warranty Plasma / LCD screen
protection.
Technical Hardware Hotline Support.
Technical Software Hotline Support.
Hassle free deliveries and collections.
Access to our experienced repair engineers.
PC and Notebook Re-load Discs.
Anti Virus, Anti Hacker, Internet Security
and Parental Controls software.
We know your customer history and your
product.
Labour charge free - PC upgrades.
PC and Notebook Health Checks.
Remote on-site PC repair service.
Upgrade / Downgrade - Our flexible support
packages.
Transfer of support package option.
At Total Care and Support Ltd. We are 100% committed
to providing every Total Care member with an exceptional
service. Resolving your technology trouble quickly,
accurately and in plain English is our number one priority.
To ensure this happens for every member every time,
all Total Care and Support staff receive extensive training.
Technical support teams are on top of the latest technology
advances and the quality of their advice is closely
monitored. Repairs are performed to the highest standard
and numerous checks performedbefore returning any product
to its owner.
We believe the benefits of new technology should be
available to everyone and by providing total support
solutions - the lives of our members are enhanced by
the technology they use not hindered.
Total Care and Support Ltd.
Your one stop technical resource centre.
Extended Parts Warranties
- The most basic service we provide is for customers
who purchase an extended warranty. They are able
to relax in the knowledge that should their product
break down; we are here to fix it. If a problem
cannot be resolved over the phone, it can be sent
to our repair service centre were our highly trained
engineers will diagnose the problem and replace
any part that has malfunctioned. Parts are the most
expensive element to any repair so with this cost
covered our customers have the peace of mind their
investment is protected.
Support Packages
- Total Care and Support offer a wide range of
support packages; they are designed to be both flexible
and affordable. Our support packages protect our
members when they find themselves facing an expensive
repair bill or just simply baffled by technology.
Help is always at hand over the phone, via our software
or in our repair centre. These packages typically
include access to our telephone hotline, parts warranty,
carriage/labour costs covered, Automatic fix software
(re-load CD), Anti-virus protection and our preventative
health checks.
Convenient ways to pay - Direct Debit
- All our support and warranty packages our paid
for by direct debit, it’s easy to set up and you
can choose the date the money is taken that best
suits you. Most customers choose to pay for one
year at a time and receive a 10% discount (it saves
us in administration costs so we can pass that saving
on to you). A typical support packages is for three
years but the great thing is if you continue to
make you direct debit payments, you will continue
to be a Total Care member and we will continue to
protect you and your product.
Replacement warranty Plasma / LCD screen
protection
- Instead of collecting, repairing and then returning
your screen, Gold members will have their screen
replaced with an equivalent screen in one visit.
So you are never without your TV screen and don't
have the hassle of two courier visits. You can relax
knowing you won't have to wait for parts or dig
out your old TV to watch while you screen is being
repaired.
Technical Hardware Hotline Support
- New technology can be complicated, the simple
fact it is new means not everyone knows how it works.
There will always be a time you will need someone
to turn to for advice when something is not doing
what you want it to do. This is when our team of
friendly advisors can step in. They have all been
trained to answer question people like you ask,
in a jargon free way. They also have access to a
vast amount of information on the products sold
by Tiny.com and The Computer Shop, no other company
has as much experience as Total Care and Support.
Technical Software Hotline Support
- Just as new hardware technology can be confusing
so can computer software and it can often be software
that is causing the problem. Our advisors know the
Windows operating system inside out and can talk
you through how to set up your software to do what
you want it to do.
Hassle free deliveries and collections
- Should a service centre repair be required, our
customer service team will arrange deliveries and
collections to suit you. They will also send a text
message to your mobile phone alerting you to the
delivery or collection date. All deliveries and
collections are made by reputable courier companies
and are insured against loss or damage. Suitable
packaging material is also available.
Access to our experienced repair engineers
- Our engineers know your product inside. We specialize
in PC and Flat Screen products and have a wealth
of knowledge, particularly on Tiny and Time products,
that is not available anywhere else. Our service
centre is equipped with all the necessary tools
to repair both computers and large plasma televisions.
Stock of spare parts and upgrade parts is also reserved
for Total Care members. In addition to all this
our engineers have access to your customer history,
so can detect any recurring problems, and access
to the model build specifications and software installation
details from the factory that built your product.
PC and Notebook Re-load Discs
- Total Care and Support worked closely with Granville
Technology to develop a simple way of resetting
their PCs and Notebooks to their factory settings.
Meaning the computer is restored to its 'out of
the box' set up. The process works by unlocking
a locked set of files on the computers hard drive.
It is a simple process and can solve most problems
caused by accidentally deleting or over writing
files. Please note all data on the computer must
be backed up before this process is performed.
Anti Virus, Anti Hacker, Internet
Security and Parental Controls software
- Connect to the Internet or use e-mail without
any protection and your computer will very quickly
start to suffer. Malware, Spyware, Viruses, Trojans
and other malicious programs are easily transferred
to your system without you realising - some just
make your computer run slowly, others can render
it un-useable. Total Care and Support offer protection
against such disasters as part of our Gold support
package. New viruses and attacks are being discovered
all the time (there is a new virus detected every
18 seconds) our Gold package includes regular updates
for the duration of you membership.
We know your customer history and
your product
- When working for Granville, Tiny.com and The
Computer Shop it was essential for us to have access
to their customer product purchase information.
All technical support, service repair centre and
customer service teams can bring up the details
of the product you purchased at the touch of a button.
This enables them to quickly and accurately resolve
any problems you may be experiencing. We won't waste
your time asking questions about the contents of
your PC, (questions you may not be able to answer)
this makes us more efficient, and so it costs us
less to help you and therefore saves you money.
Labour charge free - PC upgrades
- Silver and Gold members can take advantage of
our labour charge free PC upgrade service. If you
are unhappy with your PCs performance a component
upgrade can often resolve the problem and is less
expensive than a new PC. Our friendly Hotline advisors
will help you decide the right upgrade for you and
because they know your system spec, can advise what
upgrade will work. We will then arrange for your
system to be collected by insured courier and delivered
to our service centre engineers. The upgrade will
be carried out swiftly and tested thoroughly. It
will then be returned to you, again by insured courier.
All you pay for is the upgraded part and because
we buy in bulk our upgrades are not expensive.
PC and Notebook Health Checks
- Keeping your computer 'healthy' is the best way
to protect yourself from the inconvenience of a
breakdown. Our specially developed Health Check
software can help eliminate potential problems.
You simply run the software every 2 or 3 months
(or as often as you like) and it will perform over
10 essential checks to keep your system running
smoothly. The software is easy to use and will not
remove or change any of your personal settings,
but if you do need help running it our friendly
advisors are on the end of the phone to help.
Remote on-site PC repair service
- This is a great facility available to Gold members,
with your permission; our technical engineers can
access your computer via your Internet connection.
Then rather than talk you through making changes
to your software setting, they can actually do it
for you. It is a little un-nerving at first to see
you cursor moving around your screen without you
touching anything. But when you get used to it you
can follow what is being done and should the problem
re-occur you might be able to fix it yourself with
your new found knowledge.
Upgrade / Downgrade - Our flexible
support packages
- If you find you need more from your chosen support
package, say you would like the anti-virus/Internet
security protection and our remote on-site service
you can upgrade at anytime. Your direct debit payment
will change accordingly and you will receive the
additional benefits immediately. Alternatively if
you find you would like to downgrade, after the
first 12 months you may do so.
Transfer of support package option
- Quite often people pass on their products to
a friend or family member or sell them to buy a
new one. If this happens to you, the support package
can be transferred to the new owner. We simply change
the details of ownership and the direct debit information
and the new owner can receive all the same benefits
of Total Care membership.
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0906
200 1002
For ALL
Time and Tiny owners.
Calls charged at £1 per min |
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Special support & warranty offers for Time and Tiny computer and
TV owners
Click here for more details |
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All the contact details you need including technical support and
customer service
Click here for contact numbers |
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Download
Users Guides from our library of Time and Tiny manuals
Click here to download |
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